Frequently Asked Questions
Reservation Questions
Question: My budget is tight, can I order a sofa bed instead of one of the bedrooms?
Answer: Yes, you can order a sofa bed instead of a bedroom however, when sofa beds are not ordered as overflow the cleaning fee is calcuated the same as ordering a bedroom.
Question: We have friends staying in Blue Ridge can we invite friends over to watch a movie ?
Answer: It depends on the number of friends you would like to invite and the number of people in your party. The maximum occupancy is 10 over night guests plus two day visitors for a total of 12 people on the premises at all times. The fee for day guest visitors is $10.00 per vistior for the entire stay.
Question: I am not sure of my guest count and how many bedrooms we will require?
Answer: If you are not sure of the number of guests or the number of bedrooms you will require we recommend starting with a limited number and just adding more bedrooms or sofa beds when your headcount is better solidifed. We allow deletions up until the final payment has been made and additions up to the day of arrival. Our policy allows up to two changes to the agreement without charge. .
Question: Can we arrange for Pay Per View?
Answer: Yes, we are now able to offer this service to our guests with at least 48 hours notice and a nominal fee for the administration time to set this up and cover the cost to process the transaction.
General Questions about the Cabin
Question: Do cell phones work at the cabin ?
Answer: It depends on the cell phone carrier you are using. From our experience using an AT&T blackberry and Iphone. We get limited coverage in the kitchen but if you walk up to the top of the driveway next to the garbage cans you can get three bars. No service what so ever with TMobile. For those of you using Verizon and Sprint although the service is somewhat spotty most of the time you will get two bars and be able to retreive messages.
Question: Does the Cabin have a Generator?
Answer: No, the cabin does not have a generator as we have not had enough power outages to justify the expense.
Question: Why does the water in the cabin have a slight sulfar smell?
Answer: The cabin is on well water and due to the location being next to the river the water does have a slight sulfar smell. You will find most of the cabins that are located on creeks and rivers in Blue Ridge to have this same issue. The well water has been tested as well as we have water filters on the system and is perfectly safe to drink. We recommend if the surfar smell is bothersome that bottled water be purchased before your stay and used as drinking water.
Question: We just arrived and stocked the refrigerator but it does not seem to be cooling?
Answer: When you are at home your refrigerated already has foods that are chilled that act to absorb a certain amount of the heat from warmer foods being placed in the refrigerator. When there is no food in the refrigerator it can take up to 24 hours to reach the proper cooling temperature. This may cause you to think that the refrigerator is not working properly when it actually is. It is important not to adjust the cooling setting to the highest level as this could actually cause the refrigerator to freeze up and fail to operate. Be sure to keep the refrigerator doors closed as the freezer and fresh food compartment will warm up when doors are open and continual opening of the doors will delay the cooling process. We suggest turning the fresh food knob one setting colder (this will allow more cold air to flow into the refrigerator compartment). Allow 24 hours between adjustments. If the temperature is still not cool enough adjust the freezer knob one setting colder (this will allow the compressor to run slightly longer providing lower temperatures.